Refund policy
Last updated: 7 November 2026
This policy covers payments made through kiss-n-play (“the Platform”). It should be read with the Terms of Service and the payment information shown at checkout. If a mandatory consumer law gives you a right that is more favorable than this policy, that law applies.
1. Current payment method and settlement
The documented deployment uses bank-transfer instructions for applicable payments and manual verification by authorized staff. It does not integrate a card acquirer. Available methods and currencies may vary by deployment; use only the payment instructions displayed in an authorized checkout flow.
A payment reference identifies a pending attempt; it is not a receipt or confirmation that funds arrived. A payment remains pending until the authorized settlement process verifies the transfer and the amount received. A transfer made to an incorrect destination, without the required reference, or for a different amount may not be matched automatically. Do not send another transfer until the pending payment has been reviewed.
Keep your bank receipt and reference until the payment is resolved. Do not share full account credentials, PINs, one-time codes, or card information with another member or in a report.
2. Refunds supported by the current implementation
The current implementation supports a full refund of a settled subscription payment by authorized staff. An approved refund reverses the original payment in the transaction ledger and revokes the related subscription entitlement. Reversal records are retained rather than deleting the original transaction.
The current implementation does not provide a refund flow for a creator-activation fee or a contact reveal. The documented payment configuration describes those charges as non-refundable in this build. This does not remove any refund, cancellation, chargeback, or other right that cannot legally be excluded in your jurisdiction.
Digital product payments and any future payment type may have different eligibility and will be subject to the terms shown in its checkout flow and applicable law. Do not assume a product is refundable or non-refundable unless that information is clearly shown before payment.
3. Requesting a review
There is no self-service refund request form documented in this build. The operator must publish a monitored payment-support contact before launch. Until it is provided, an unresolved or incorrect payment can be reported through any available in-product support or reporting mechanism; do not submit bank credentials or sensitive authentication data.
To help staff investigate, provide the account email or username, payment purpose, payment reference, amount and currency, date of transfer, and a redacted transfer receipt if requested. Never include a password, PIN, one-time passcode, or full bank login details. The operator may need to verify account ownership and payment evidence before acting.
4. Review and outcome
An authorized staff member checks the payment status, amount, reference, applicable feature, and available transfer evidence. A refund may be declined if the payment was not settled, the payment does not qualify under the applicable terms or law, or the evidence cannot establish the transaction. If a payment cannot be matched or the amount differs, it may require manual investigation rather than an automatic refund.
Where a refund is approved under the current subscription flow, it is processed as a full reversal of that settled subscription payment; partial subscription refunds are not supported by the documented implementation. The subscription entitlement is revoked. We do not promise a specific bank-processing time. Your bank or transfer provider may take additional time to reflect a returned payment.
Do not submit repeated transfers or refund requests for the same payment while a review is pending. Repeated requests do not create an additional refund entitlement.
5. Cancellations and recurring charges
The product documentation does not establish an automatic recurring bank debit or a complete member-facing subscription cancellation flow. Review the checkout screen and account controls for the specific subscription before paying. If a future checkout introduces recurring billing, its frequency, renewal date, cancellation method, and any notice period must be disclosed before purchase.
Stopping future access or cancelling a subscription is distinct from a refund for a payment already settled. Applicable statutory cancellation rights continue to apply.
6. Disputes and legal rights
If you believe a payment was settled incorrectly, contact the operator through the payment-support route once it is published and provide the relevant reference. You may also have rights through your bank, transfer provider, payment service, or consumer-protection authority. A bank dispute may affect access to the related paid feature while it is investigated.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Before publication, the operator must add its legal name, payment contact, complaint escalation process, and jurisdiction-specific information about consumer cancellation, digital-content withdrawal, and statutory refunds.